Pend Oreille Country is located in North Eastern Washington, on the boarder of Northern Idaho and Canada, with Newport, Washington being the County seat. We are just miles from major cities such as Spokane, Washington and Coeur d’Alene, Idaho. We offer rural living, fantastic recreational opportunities, and beautiful scenery! In short, Pend Oreille County is a great place to live, work, and play.

Crisis Services Manager Job Description 

Salary: $5,654.22 – $7,138.33 DOE, plus benefits to include:

Eligibility for health, HRA Veba, dental, and vision coverage, retirement plan options, subject to plan terms. Eligibility for company-paid benefits such as life insurance, short and long-term disability, subject to applicable waiting periods. 11 County paid holidays.

BASIC FUNCTIONS:

Supervise crisis services and clinical documentation of crisis services provided to include crisis response, ITA evaluations, respite services, detentions, hospital liaison and LRA monitoring.   Provide training and supervision for crisis responders.  Be available to clinical staff for consultation during and after regular County work hours.  Ensure compliance with DMHP Protocols and laws relevant to RCW 71.05 and 71.34.    Ensure staff coverage of crisis services to meet County/State/Federal requirements and RSN contractual requirements.   Provide crisis services as a DMHP.  Work cooperatively and effectively with the public and other employees.  This is a non-union, exempt position.

QUALIFICATIONS: 

  1. Master’s degree from an accredited institution in mental health counseling, social work or other closely related field.
  2. Designation as a DMHP.
  3. Possess a valid State of Washington issued credential to practice as a counselor, without restriction, probation, or limiting condition or threat thereof, or proof of application must be provided within 30 days of beginning employment.
  4. Possess a valid National Provider Identification Number (NPI), or proof of application must be provided within sixty (60) days of beginning employment.
  5. 5. Is not a State or Federal (OIG) or System for Award Management (SAM) excluded provider, in any capacity for the Medicare, Medicaid, and all Federal health care programs.
  6. Must possess a valid driver’s license.
  7. Must successfully pass a background check, a driving record check and a pre-employment physical.
  8. Possess education, training or experience, which clearly demonstrate knowledge and skills related to crisis response services, Lesser Restrictive Alternatives, Hospital Liaison services and the Involuntary Treatment Act.
  9. Willingness to work with people of all diversity and respect their dignity at all times.
  10. Strong decision-making and problem-solving skills.
  11. Strong public relations and public speaking skills.
  12. Good organizational skills with ability to set priorities and manage time effectively.
  13. MS Office software skills – “intermediate user” level.
  14. Ability to communicate effectively and directly (written and oral)
  15. Must be able to exercise discretion and independent judgment in all areas of job performance including adherence to appropriate professional boundaries and strict confidentiality practices in regard to client activities and documentation.
  16. Must demonstrate the ability to handle stressful and crisis situations tactfully and appropriately.

ESSENTIAL JOB FUNCTIONS:   

  1. Abide by ethical standards developed by the appropriate professional associations, this County and Department, for counselor, social workers or psychologists. Although not inclusive these standards require respect for clients and maintaining boundaries and confidentiality.
  2. Maintain professional credentials required for the service being provided.
  3. Be familiar with and follow Department and County Personnel Policies and Procedures.
  4. Obtain and maintain expertise in the involuntary treatment laws of the State of Washington (71.05 RCW and 71.34 RCW) and any new revisions to the laws.
  5. Understand, interpret and implement protocols listed in the Washington State DMHP Protocols.
  6. Maintain a current working knowledge of policies of the hospitals and BHO regarding emergency and crisis inpatient admissions and discharge.
  7. Coordinate services of Pend Oreille County Counseling Services, BHO and the hospitals to make the most expeditious use of hospital admission.
  8. Responsible for understanding Crisis Respite and/or Evaluation and Treatment (E&T) services policies and procedures and is knowledgeable of how to access those resources.
  9. Responsible for developing, revising, updating Pend Oreille County Counseling Services policies and procedures pertaining to crisis services, ITA evaluations, admissions in to psychiatric hospitalization, hospital liaison, coordination of care and discharge planning.
  10. Assist Designated Mental Health Professional staff within the Agency to provide timely professional crisis services to persons within the County.
  11. Manage the Crisis Response System; ensure 24 hour per day coverage is provided.
  12. Involved in the recruiting, hiring and orientation of new Crisis Responders and DMHPs.
  13. Ensure DMHPs employed by this Agency are provided all training and equipment necessary to meet safety standards.
  14. Provide direct DMHP crisis services after hours, as needed.
  15. Responsible to coordinate Critical Incident Debriefing services in the County when applicable and requested. Must be knowledgeable about Critical Incident Debriefings and train crisis response services employees on the process.
  16. Responsible for supervising and coordinating the Behavioral Health Disaster Response service activities of this Agency during a disaster or hazard.
  17. Compile and forward required reports related to crisis services to the RSN and State.
  18. Ensure less restrictive alternatives are always considered by DMHP’s.
  19. Coordinate urgent or emergent mental health crisis services with other organizations, to include law enforcement, hospital and other health providers.
  20. Collect, maintain and provide statistics regarding Agency crisis services for management purposes.
  21. Knowledgeable of community resources and promote effective collaborative relations with community, regional and state entities.
  22. Facilitate team work among all members of the staff, encouraging the practice of team problem- solving relations and open and respectful communication.
  23. Participate in clinical and management meetings.
  24. Communicate effectively in written form when preparing presentations and executive-level correspondence and reports.
  25. Use considerable judgment and initiative in the course of executing responsibilities.
  26. Perform special studies, projects and other duties as requested by the Director or Clinical Director. Responsible to keep Director and Clinical Director informed of the quality of crisis response services and any potential concerns or incidents.
  27. Periodically review crisis and hospitalization charts to determine that they are in order, contain all necessary paperwork and are current and accurate.  Maintain records assuring that all required paperwork is completed in a timely manner.
  28. Knowledgeable of confidentiality requirements and ensure security and privacy of crisis services.
  29. Responsible to ensure individuals placed on “Conditional Release” who reside in this County are provided services in accordance with the conditions of their release. Ensure revocation is considered when the individual is not compliant with the conditions of his/her release.
  30. Ensure competency evaluations under RCW 10.77 that are received from Eastern State Hospital for Pend Oreille County residents are available for DMHPs and in the individual’s chart.
  31. Provide community briefings and outreach to ensure agencies and certain individuals in the community are aware of crisis services and how the crisis system operates.
  32. Provide other services as assigned by the Director and/or Clinical Director.

WORKING CONDITIONS:

Works in a variety of settings supporting individuals, families and groups within the community, to include office, client’s residence, schools, hospitals, jails and other public venues.   Standard risks working with persons with serious psychiatric disorders, drug and alcohol problems, and behavioral challenges, to include potential of violent behaviors and/or exposure to contagious diseases.  Expect periods of sitting, standing and walking.  Possibility of travel throughout the county and state, in all seasons.  Hand-eye coordination and fine manipulation skills are necessary to operate computers and various office machines.  Handling of charts, up to 30 pounds.  An exempt position with variable after- hours, both evening and weekend.