Pend Oreille Country is located in North Eastern Washington, on the boarder of Northern Idaho and Canada, with Newport, Washington being the County seat. We are just miles from major cities such as Spokane, Washington and Coeur d’Alene, Idaho. We offer rural living, fantastic recreational opportunities, and beautiful scenery! In short, Pend Oreille County is a great place to live, work, and play.

RNP Supervisor Job Description 

Salary Range: $4,883.35 – $6,165.12

Hiring Salary: $4,883.35 – $5,486.94 per month DOE

Benefits, which include: Eligibility for health, HRA Veba, Health Saving Account, voluntary dental, and vision coverage, PERS retirement plan options, subject to plan terms. Eligibility for company-paid benefits such as life insurance, short and long-term disability, subject to applicable waiting periods. 37.5 hour work week, 11 County paid holidays. 2 Floating holidays each year, vacation and sick leave accrued from first day of employment, 6% step increase every 2 years. Paid twice per month on the 10th and the 25th of each month.

JOB SUMMARY:   

The purpose and intent of the Recovery Navigator Program (RNP) is to provide outreach and engagement to those who come into contact with law enforcement or other first responders and offer support and referral(s) to treatment services with the goal of avoiding further interaction with the criminal justice system.  The RNP Supervisor is responsible for day-to-day supervision of RNP direct service staff. The Supervisor is available as needed for consultation and case review when questions arise. The Supervisor  monitors the productivity and documentation of those supervised, ensuring compliance with program requirements and in accordance with best practice guidelines. The Supervisor maintains effective collaborative relationships with all RNP partners and community stakeholders.  Position is non-exempt  and subject to a collective bargaining agreement.

SUPERVISORY RESPONSIBILITIES: 

Work is performed independently under the direction of the Clinical Director or designee.

 ESSENTIAL FUNCTIONS: 

  1. Must work effectively with the client, public, community partners and other employees.
  2. Oversee daily operations of the RNP to assure (a) the RNP Program is adequately staffed, as required by contract.
  3. Provide RNP services during after-hours/on-call shifts to ensure availability of services 24/7/365 services.
  4. In consultation with the Clinical Director, problem-solve clinical, administrative, and personnel issues that arise on a daily basis to assure complete and professional RNP service delivery.
  5. Provide supervision to assigned clinical staff in the RNP Program.
  6. Conduct annual performance reviews for all assigned supervisees.
  7. Provide guidance and leadership to ensure the safety of staff doing outreach, referral, and case management within the RNP.
  8. Provide support and feedback to RNP staff when handling difficult cases.
  9. Supervise, coach, train RNP staff to facilitate their understanding of behavioral health condition and symptoms related to mood, psychotic, attention, and substance use disorders; use of relevant evidence-based interventions, crisis response, and trauma informed care.
  10. Utilize knowledge of the behavioral health treatment system to support program staff and facilitate their adequate and appropriate referrals into services.
  11. Promote knowledge of the court system and related criminal legal diversion programs for RNP staff.
  12. Assure staff complete required paperwork and comply with all agency policies and procedures.
  13. Be knowledgeable of mental health and addiction issues in the County.
  14. Be familiar with cross system policies and service needs.
  15. Coordinate with primary care and other system of care providers to promote integrated services.
  16. Be knowledgeable of community resources and promote effective, collaborative relations with community, regional and state entities.
  17. Work with the RNP Program Manager to streamline programming and operational efficiencies.
  18. Participate in Recovery Navigator Collaborative meetings for purposes of care coordination and case staffing, providing overall program leadership and support.
  19. Provide oversight and coordination of clinical services for Quality Assurance. Maintain “Audit-ready” records sufficient to meet statutory and contractual requirements.
  20. Promote Department’s culture of understanding and sensitivity of issues related to diverse populations
  21. Facilitate team work among all members of the staff, encouraging the practice of collegial problem solving relations and open and respectful communication.
  22. Provide clinical knowledge and leadership in critical incident reviews and other aspects of risk management.
  23. Provide mental health intakes and/or substance use disorder assessments, recovery plans and care coordination across system of care (see MHP job duties).
  24. Complete all required trainings within identified time frames.
  25. Complete all required reporting within identified time frames.
  26. Maintain professional credentials required for the services being provided
  27. Follow applicable departments and all County Personnel Policies and Procedures.
  28. Comply with relevant Federal and State laws, rules and regulations, including HIPAA & 42 CFR part
  29. Perform other duties and assignments as requested by the Clinical Director or Director.
  30. Responsible for direct supervision of RNP direct services staff. to ensure staff are:
      • Engaging clients through person-centered outreach, building trusting relationships, and individually tailored case management services.
      • Collaborating with clients to develop an individualized service plan.
      • Involved in the recruiting, hiring, orientation of new hires.
      • Provides performance evaluation and professional development of clinical staff.
      • Ensure that all clinical staff has and maintains proper credentialing.
      • Provide individual and group supervision.
      • Develop clinical practice protocols.
      • Review and interpret Federal, State, County, and Private Agency laws, regulations, policies and contract requirements and provides guidance to staff regarding these directives.
      • Advocating for clients to gain access to a wide variety of community resources.
      • Developing and maintaining client files for assigned caseload according to agency and contract requirements.
      • Meeting reporting requirement accurately and timely.

KNOWLEDGE AND ABILITIES:

  1. Knowledge of current evidence-based practices relevant to the program including harm-reduction, Law Enforcement Assisted Diversion (LEAD), motivational interviewing, and current SUD treatment trends.
  2. Knowledge of relevant federal, state, and county policies, procedures, and regulations to include HIPAA and 42 CFR, Part 2.
  3. Knowledge of program planning, development, monitoring, evaluation, contract compliance.
  4. Skilled in establishing and maintaining effective working relations with all personnel, including, federal and state agencies, local government agencies and associations, and community and other service agencies and committees.
  5. Skilled in group facilitation towards consensus based and target outcomes.
  6. Ability to exercise discretion and independent judgment in all areas of job performance including appropriate professional boundaries and strict confidentiality practices in regard to client activities and documentation.
  7. Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner.
  8. Ability to work under pressure; change-adaptive, willingness to learn, collaborative problem-solving.
  9. Skilled presenting information effectively and responding to questions from participants, staff, partners and the general public.
  10. Ability to set boundaries, resolve conflict and de-escalate issues.
  11. Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.
  12. Ability to select, train, supervise and effectively direct activities of professional staff.
  13. Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds, good diplomatic skills.
  14. Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.

 EDUCATION AND EXPERIENCE:  

  1. Master’s degree from an accredited college in social work, psychology, or other closely related degree required.
  2. Experience providing supervision or management experience within a human services or behavioral health agency required. Experience with case management, homelessness and co-occurring disorders preferred, with a strong emphasis on harm reduction perspectives.
  3. Experience and skills in the diagnosing and treatment of substance abuse and psychiatric disorders; treatment care planning and evaluation.
  4. Experience in program development, evaluation and compliance monitoring strongly preferred.
  5. Experience with law enforcement, therapeutic courts, and the legal system desired.
  6. “Lived experience” in behavioral health and/or the criminal justice system, welcomed consideration.
  7. Good understanding of concepts and principles of patient advocacy in mental health and substance use
  8. Knowledgeable of relevant Federal, State, Regional and local health laws, policy, codes, and standards

LICENSES AND OTHER REQUIREMENTS:

  1. Possess a valid State of Washington issued credential to practice as a Mental Health Professional, without restriction, probation, or limiting condition or threat thereof, or a pending Department of Health approval via proof of application provided within 30 days of beginning employment.
    • Dual licensure – Preferred.
  2. Meet supervisory requirements (per WAC 246-809-234 and/or WAC 246-811-049).
  3. Possess a valid National Provider Identification Number (NPI), or proof of application must be provided within sixty (60) days of beginning employment.
  4. Valid driver’s license required
  5. Must successfully pass a background, a driving record check and a pre-employment physical.
  6. Is not a State or Federal (OIG) and System for Award Management (SAM) excluded provider, in any capacity for the Medicare, Medicaid, and all Federal health Care programs.
  7. “Lived Experience” welcome (defined as a current or past recipient of behavioral health services and/or with current or past involvement in the criminal legal system) contingent must be in active recovery, and able to perform duties without impaired ability to remain in active recovery; strong preference no alcohol or other drug misuse for a period of three years before employment..  

 WORKING ENVIRONMENT / PHYSICAL ABILITIES: 

Work is performed in office and in the field, with travel expected throughout the county. Hand-eye coordination and fine manipulation skills are necessary to operate computers and various office machines, with occasional lifting of up to 50 pounds.  Duties performed during regular hours within the department or as designated by the Counseling Services Director, to include flexibility to work weekends and evening hours.  Target working population are individuals with mental health, substance use and related behavioral health needs.